Key Indicators for Linguistic Action Perspective in the Last Planner ® System

Luis A. Salazar, Paz Arroyo and Luis F. Alarcón
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Luis A. Salazar: School of Engineering, Department of Construction Engineering and Management, Pontificia Universidad, Católica de Chile, Avda, Vicuña Mackenna, Macul, Santiago 4860, Chile
Paz Arroyo: School of Engineering, Department of Construction Engineering and Management, Pontificia Universidad, Católica de Chile, Avda, Vicuña Mackenna, Macul, Santiago 4860, Chile
Luis F. Alarcón: School of Engineering, Department of Construction Engineering and Management, Pontificia Universidad, Católica de Chile, Avda, Vicuña Mackenna, Macul, Santiago 4860, Chile

Sustainability, 2020, vol. 12, issue 20, 1-29

Abstract: Since 2001, a link has been established between the Last Planner ® System (LPS) and Linguistic Action Perspective (LAP). However, to date, it has not been studied in sufficient depth. This research developed a system of indicators to measure and control the management of commitments, through the Design Science Research (DSR) methodology, and thus contribute to the development of the social dimension of sustainability that is often neglected in construction management research. The main contributions of this paper are a proposal of five main activities to apply the DSR method, a checklist to analyze the engagement of meeting participants, a notebook for last planners, delve into the variations that can occur to the basic movements of LAP, and the creation of a system of indicators hence updating the Percent Plan Complete (PPC) with a reliability indicator. The main limitation of this research is that the system was only validated in two South American countries that implemented LPS. In future studies, we propose to apply case studies in weekly planning meetings in other industries worldwide and to determine the recommended values to improve communication and achieve the proper implementation of LAP with LPS and without LPS.

Keywords: linguistic action indicators; last planner system; linguistic action perspective (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
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