Human Resource Management Practices and Service Provider Commitment of Green Hotel Service Providers: Mediating Role of Resilience and Work Engagement

Huseyin Arasli, Ahmet Nergiz, Mehmet Yesiltas and Tugrul Gunay
Additional contact information
Huseyin Arasli: Norwegian School of Hotel Management, University of Stavanger, 4036 Stavanger, Norway
Ahmet Nergiz: Faculty of Economics and Administrative Sciences, Cyprus International University, TRNC, Via Mersin 10, 99258 Lefkosa, Turkey
Mehmet Yesiltas: Faculty of Economics and Administrative Sciences, Cyprus International University, TRNC, Via Mersin 10, 99258 Lefkosa, Turkey
Tugrul Gunay: Faculty of Tourism, Eastern Mediterranean University, TRNC, Via Mersin 10, 99628 Gazimagusa, Turkey

Sustainability, 2020, vol. 12, issue 21, 1-22

Abstract: Although research on human resource management practices (HRMPs) has been ongoing for many years, studies have actually paid little attention to HRMPs and their contribution to the emotional side of the bottom line or commitment to the external environment, particularly the serial mediation of HRMPs. Hence, to fill this research void, this study extends social exchange theory, broaden-and-build theory and the conservation of resources (COR) theory in the context of green hospitality by proposing a novel conceptual model to test the mediating effects of resilience and commitment between HRMPs (training, empowerment, and rewards) and service providers’ environmental commitment. A quantitative study was performed involving 557 participants at green hotels. The findings show that the components of HRMPs (training, rewards, and empowerment) were found to be crucial tools in encouraging service providers to engage in environmental tasks while green training, empowerment and reward systems can unlock environmental commitment (EEC) for the setting. In addition, environmental commitment increased by the contribution of two mediators, resilience and engagement; and interestingly, rewards did not contribute to the environmental resilience of service providers, while all three HRMPs had a positive influence on work engagement of service providers in the research context.

Keywords: green management; resilience; hotel; human resources; environment; commitment; COR theory; social exchange theory; Frederickson’s broaden-and-build theory (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
https://www.mdpi.com/2071-1050/12/21/9187/pdf (application/pdf)
https://www.mdpi.com/2071-1050/12/21/9187/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:21:p:9187-:d:440170

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().