A Framework for Capacity and Operations Planning in Services Organizations Employing Workers with Intellectual Disabilities

Jose Pedro Garcia-Sabater, Julien Maheut, Angel Ruiz and Julio Juan Garcia-Sabater
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Jose Pedro Garcia-Sabater: Research Group in Reengineering, Organization, Group work and Logistics Excellence (ROGLE), Department of Business Organization, Universitat Politecnica de Valencia, Camino de Vera S/N, 46022 Valencia, Spain
Julien Maheut: Research Group in Reengineering, Organization, Group work and Logistics Excellence (ROGLE), Department of Business Organization, Universitat Politecnica de Valencia, Camino de Vera S/N, 46022 Valencia, Spain
Angel Ruiz: Département Opérations et Systèmes de Décision, CIRRELT and Faculté des Sciences de l’Administration, Université Laval, Quebec City, QC G1V 0A6, Canada
Julio Juan Garcia-Sabater: Research Group in Reengineering, Organization, Group work and Logistics Excellence (ROGLE), Department of Business Organization, Universitat Politecnica de Valencia, Camino de Vera S/N, 46022 Valencia, Spain

Sustainability, 2020, vol. 12, issue 22, 1-17

Abstract: This paper presents an integrated framework for capacity and operations planning in Spanish sheltered employment centers (SECs). Employment provides socio-economic opportunities for people with disability. Well functioning SECs that provide opportunities for people with and without disability to work alongside each other are an important component of Spain’s current labor market. To be economically sustainable, SECs need to satisfy their clients expectations in terms of price, flexibility and performance, whilst taking into account and strengthening the diverse skills and abilities of their workforce like specific learning and forgetting processes. The SEC studied herein, a non-for-profit organization whose mission is to create employment for people with disabilities its workforce is deployed directly on clients’ premises. Efficient management across this multi-site environment, whilst supporting the diverse employment needs of its staff, is of paramount importance. This paper contributes an integrated framework to support SEC capacity and operations planning, which prioritizes the explicit training needs of workers with disability at all levels (strategic, tactical, and operational) as a lever for achieving the organization’s goals.

Keywords: services capacity planning; manpower planning; workers with disabilities; Spain; disabilities; training needs; job skills (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:22:p:9713-:d:448726

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