Information as the First Attribute of Accessibility: A Method for Assessing the Information Provided by Urban Rail Systems to Tourists with Reduced Mobility

Amanda Fernandes Ferreira, Yuka Akasaka, Mirian Greiner de Oliveira Pinheiro and S. K. Jason Chang
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Amanda Fernandes Ferreira: Department of Civil Engineering, National Taiwan University, Taipei 10617, Taiwan
Yuka Akasaka: Independent Researcher, Rio de Janeiro 20000-000, Brazil
Mirian Greiner de Oliveira Pinheiro: Department of Transportation Engineering, Federal Center for Technological Education of Minas Gerais, Belo Horizonte 30421-169, Brazil
S. K. Jason Chang: Department of Civil Engineering, National Taiwan University, Taipei 10617, Taiwan

Sustainability, 2020, vol. 12, issue 23, 1-28

Abstract: It is estimated that more than one billion people worldwide have some form of disability, and that number is expected to rise as the population ages. A lack of accessible transport can represent a challenge to commuting citizens and it can also inhibit tourists with reduced mobility. Online information about accessibility is the first point of contact that tourists have with their destination and it should therefore be considered an attribute of accessibility. In that context, this paper aims to: (a) propose a method for classifying the information about accessibility provided by the official websites of public transport systems; and (b) present and discuss the results of the application of the method to the official websites of 212 urban rail systems around the world. The results suggest that, despite it being the first indication of destination accessibility, many cities do not provide or provide unclear or insufficient information for tourists with reduced mobility on their official websites. Moreover, few official websites provide information on accessibility around stations or in the case of transfers. This novel method proved to be suitable for classifying the websites, as well as identifying aspects of the information provision that can be improved.

Keywords: information about accessibility; information provision; accessible tourism; inclusive mobility; website evaluation (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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