Antecedents and Consequences of Frontline Employee’s Trust-in-Supervisor and Trust-in-Coworker

Seonggoo Ji and Ihsan Ullah Jan
Additional contact information
Seonggoo Ji: Department of Business Administration and Accounting, Hanbat National University, Daejeon 34158, Korea
Ihsan Ullah Jan: Department of Business Administration, Hanbat National University, Daejeon 34158, Korea

Sustainability, 2020, vol. 12, issue 2, 1-17

Abstract: Based on social exchange theory, this study investigates the antecedents and consequences of a frontline employee’s trust-in-supervisor and a frontline employee’s trust-in-coworker in a single framework. A personally administered survey was conducted to collect data from 203 frontline employees of coffee shops in the Republic of Korea. Covariance-based structural equation modeling was applied using AMOS 21.0 to explore the proposed relationships. The results show that abusive supervision is negatively related to frontline employee’s trust-in-supervisor, whereas supervisor support and communication quality have significant positive effects on frontline employee’s trust-in-supervisor. Similarly, coworker ostracism has a significant negative effect on frontline employee’s trust-in-coworker, whereas coworker harmony and communication quality have significant positive effect on frontline employee’s trust-in-coworker. Finally, the results show that a frontline employee’s trust-in-supervisor predicts a frontline employee’s supervisor cooperation, and a frontline employee’s trust-in-coworker leads to a frontline employee’s coworker cooperation.

Keywords: frontline employees; trust-in-supervisor; trust-in-coworker; abusive supervision; supervisor support; communication quality; coworker ostracism; coworker harmony; supervisor cooperation; coworker cooperation (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
https://www.mdpi.com/2071-1050/12/2/716/pdf (application/pdf)
https://www.mdpi.com/2071-1050/12/2/716/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:12:y:2020:i:2:p:716-:d:310522

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().