Nurse Practitioners’ Work Values and Their Conflict Management Approaches in a Stressful Workplace: A Taiwan Study

Lei Jing, Zhenzhong Ma, Zhijuan Ma, Baomin Chen and Shuya Cheng
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Lei Jing: School of Economics and Management, Northeast Normal University, Changchun 130024, China
Zhenzhong Ma: School of Business, Nanjing Audit University, Nanjing 211815, China
Zhijuan Ma: School of Government Audit, Nanjing Audit University, Nanjing 211815, China
Baomin Chen: School of Business, Nanjing University, Nanjing 210093, China
Shuya Cheng: Odette School of Business, University of Windsor, Windsor, ON N9B 3P4, Canada

Sustainability, 2020, vol. 12, issue 3, 1-16

Abstract: Globalization has created an urgent need to understand management practices in different cultures. This study examines Confucianism-based work values of nurse practitioners in Taiwan and explores their impact on conflict management approaches in order to help health practitioners maintain sustainable work relationships and improve organizational effectiveness in an increasingly stressful workplace. Based on the data from 259 nurse practitioners in Taiwan, this study shows that nurse practitioners in Taiwan consider holistic rewards, self-fulfillment and personal growth, challenge and responsibility, autonomy, and meaningfulness as important work values. Hierarchical regression results further indicate that nurse practitioners with strong group-centered needs, such as needs for holistic rewards, preferred collaborative methods to manage conflicts in the workplace, and individuals with strong self-centered needs, such as needs for personal growth and self-fulfillment and needs for autonomy, preferred competitive methods to manage conflicts. Interestingly, this study also finds that self-centered needs such as needs for self-fulfillment and personal growth, and needs for challenge and responsibility are also related to collaborative approaches. Managerial implications are then discussed for conflict management training for nurse practitioners under stressful work conditions.

Keywords: conflict management; Confucianism; cultural diversity; globalization; stressful workplace; work values (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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