The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam

Ha Nam Khanh Giao, Bui Nhat Vuong, Dao Duy Huan, Hasanuzzaman Tushar and Tran Nhu Quan
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Ha Nam Khanh Giao: Faculty of Air Transport, Vietnam Aviation Academy, Ho Chi Minh City 700000, Vietnam
Bui Nhat Vuong: Faculty of Air Transport, Vietnam Aviation Academy, Ho Chi Minh City 700000, Vietnam
Dao Duy Huan: Vice Rector of Nam Can Tho University, Can Tho 94000, Vietnam
Hasanuzzaman Tushar: College of Business Administration, International University of Business Agriculture and Technology, Dhaka 1230, Bangladesh
Tran Nhu Quan: Nida Business School-National Institute of Development Administration, Bangkok 10240, Thailand

Sustainability, 2020, vol. 12, issue 5, 1-25

Abstract: The objective of this study is to investigate the impact of emotional intelligence on turnover intention, noting the mediating roles of work-family conflict and job burnout as well as the moderating effect of perceived organizational support. Survey data collected from 722 employees at banks in Vietnam was analyzed to provide evidence. Results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program indicated that there was a negative effect of emotional intelligence on employees’ turnover intention; this was mediated partially through work-family conflict and job burnout. Besides, this study indicated that perceived organizational support could decrease work-family conflict, job burnout and turnover intention of employees. It could also moderate the relationship between emotional intelligence and work-family conflict. This negative relationship was stronger for employees who work in a supportive environment. The main findings of this research provided some empirical implications for the Vietnamese banking industry. It implied that organizations in the service industry should try to improve their employees’ work-family balance, reduce job burnout and take advantage of these emotional balances and supportive environments to create beneficial outcomes.

Keywords: emotional intelligence; work-family conflict; job burnout; employees’ turnover intention; perceived organizational support; the Vietnamese banking industry (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (20)

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