On LSP Lifecycle Model to Re-design Logistics Service: Case Studies of Thai LSPs

Sunida Tiwong, Sakgasem Ramingwong and Korrakot Yaibuathet Tippayawong
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Sunida Tiwong: Ph.D.’s Degree Program in Industrial Engineering, Department of Industrial Engineering, Faculty of Engineering, Chiang Mai University, Chiang Mai 50200, Thailand
Sakgasem Ramingwong: Center of Excellence in Logistics and Supply Chain Management, Chiang Mai University, Chiang Mai 50200, Thailand
Korrakot Yaibuathet Tippayawong: Center of Excellence in Logistics and Supply Chain Management, Chiang Mai University, Chiang Mai 50200, Thailand

Sustainability, 2020, vol. 12, issue 6, 1-17

Abstract: Improving service logistics is crucial in order to reciprocate customer needs. The paper aims to validate the Logistics Service Provider (LSP) Lifecycle Model for re-designing logistics service in three LSP case studies in Thailand. The lifecycle-stage evaluation was adapted to identify the current status in its lifecycle. Afterward, logistics service strategies were implemented according to the voice of the customer by Quality Function Deployment (QFD). The study combined the Logistics Service Provider (LSP) Lifecycle Model with the application of Industry 4.0 (I4.0) to improve service logistics. Case studies showed the implementation of the service logistics strategies with the feasibility solution of Industry 4.0.

Keywords: LSP Lifecycle Model; Industry 4.0; Quality Function Deployment; Best-Worst Method (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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