Implicating Human Values for designing a Digital Government Collaborative Platform for Environmental Issues: A Value Sensitive Design Approach

Mohamed Sapraz and Shengnan Han
Additional contact information
Mohamed Sapraz: Department of Computer and Systems Sciences, Stockholm University, P.O. Box 7003, SE-164 07 Kista, Sweden
Shengnan Han: Department of Computer and Systems Sciences, Stockholm University, P.O. Box 7003, SE-164 07 Kista, Sweden

Sustainability, 2021, vol. 13, issue 11, 1-21

Abstract: Digital technology is instrumental in designing e-government services to achieve environmental sustainability. This study aims to implicate essential human values for designing a Digital Government Collaborative Platform (DGCP), which seeks to enhance the collaboration between citizens and government officers to address environmental issues in Sri Lanka. The study adopts a value sensitive design (VSD) approach to identify human values to conceptualize the design. The results reveal 15 human values shared by citizens and officers of environmental authorities: transparency, safety, universal usability, feedback, authenticity, fairness, representativeness, accountability, legitimacy, informed consent, autonomy, awareness, human welfare, attitude, and trust. In addition to the identified human values, four system feature categories have been proposed from interviews. Thus, the study advances knowledge in designing an e-government system for collaboration between citizens and government officers, especially in tackling environmental problems in developing countries. Further, the study contributes knowledge to VSD for digital collaboration for improving environmental sustainability.

Keywords: digital government collaborative platform; environmental sustainability; value sensitive design; human values; Sri Lanka (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/13/11/6240/pdf (application/pdf)
https://www.mdpi.com/2071-1050/13/11/6240/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:13:y:2021:i:11:p:6240-:d:567031

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().