The Effect of Food Sustainability and the Food Safety Climate on the Job Stress, Job Satisfaction and Job Commitment of Kitchen Staff

Kyungcheon Min and Wansoo Hong
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Kyungcheon Min: Department of Foodservice Management and Nutrition, Sangmyung University, Seoul 51767, Korea
Wansoo Hong: Department of Foodservice Management and Nutrition, Sangmyung University, Seoul 51767, Korea

Sustainability, 2021, vol. 13, issue 12, 1-18

Abstract: Background: The food safety climate within an organization represents the job environment that affects the safe management of food and reveals the characteristics of employees. This study aimed to help establish a food safety climate in hotel kitchens that would reduce job stress and increase job satisfaction and employee engagement. Methods: This study was conducted with 570 chefs in 12 five-star hotels in South Korea using a questionnaire-based survey. A total of 570 questionnaires were distributed; 504 usable responses were used in the empirical analysis. Results: The results of this study are summarized as follows. First, among the food safety climate factors perceived by hotel chefs, leadership, resources and communication affect job stress. Second, all five factors of the food safety climate affect the job satisfaction of hotel chefs. Among these factors, leadership, responsibility and communication have positive effects on job satisfaction, while risk awareness and resources have negative effects. Third, the leadership and resources of the food safety climate have positive effects on job commitment. (4) Conclusions: This study has useful recommendations for the service industry, especially the hotel industry, for better human resource management, emphasizing food sustainability in kitchen staff job performance enhancement.

Keywords: food sustainability; kitchen staff; food safety climate; job stress; job satisfaction; job commitment (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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