Role of Servitization, Digitalization, and Innovation Performance in Manufacturing Enterprises

Lei Shen, Cong Sun and Muhammad Ali
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Lei Shen: Glorious Sun School of Business and Management, Donghua University, Shanghai 200051, China
Cong Sun: Glorious Sun School of Business and Management, Donghua University, Shanghai 200051, China
Muhammad Ali: School of Economics and Management, Dongguan University of Technology, Dongguan 523808, China

Sustainability, 2021, vol. 13, issue 17, 1-17

Abstract: The structure of the manufacturing industry has forced manufacturing companies to understand the importance of digitalization and servitization transformation, in terms of production and R&D. In this study, we examine the relationship between servitization, digitization, and enterprise innovation performance through the lens of dynamic capabilities within enterprises. We also discuss the impact of the transformation servitization strategy on business innovation, and the mechanisms by which it impacts business innovation performance. The study’s findings indicate that servitization significantly contributes to innovation performance, and digitalization acts as a mediating mechanism between the proposed relationships. Thus, this article argues for the integration and growth of servitization and digitization.

Keywords: servitization; digitalization; dynamic capabilities; enterprise innovation performance; PSM-DID (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (17)

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