Assessing Employee Engagement in a Post-COVID-19 Workplace Ecosystem

Martyna Joanna Surma, Richard Joseph Nunes, Caroline Rook and Angela Loder
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Martyna Joanna Surma: Department of Real Estate and Planning, Henley Business School, University of Reading, Whitenights, Reading RG6 6UD, UK
Richard Joseph Nunes: Department of Real Estate and Planning, Henley Business School, University of Reading, Whitenights, Reading RG6 6UD, UK
Caroline Rook: Department of Leadership, Organisations and Behaviour, Henley Business School, University of Reading, Greenlands, Henley-on-Thames RG9 2AU, UK
Angela Loder: International WELL Building Institute, New York, NY 10001, USA

Sustainability, 2021, vol. 13, issue 20, 1-20

Abstract: This article has aimed to better understand employee engagement in a post-COVID-19 workplace ecosystem. We identified a knowledge gap in the relationship between employee engagement and the physical workplace environment through an interdisciplinary literature review. We subsequently tested this gap by comparing employee engagement metrics proposed by leading academics in the field of organisational psychology with a sample of commonly used real estate industry approaches to monitoring workplace design/management. We focused specifically on industry-projected post-COVID-19 workplace ecosystem scenarios, and the results suggest that traditional employee engagement metrics and industry approaches to monitoring workplace design and management do not fully reflect the recent shift to hybrid work patterns. We shed light on the implications that this can have on our existing knowledge of “sustainable” property markets in a wider city context.

Keywords: post-COVID-19 workplace ecosystem; employee engagement; physical workplace environment; employee engagement metrics; sustainable property markets; workplace tools; hybrid work patterns; home office; health and well-being (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
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