The Role of Relational Capital in Anti-Crisis Measures Undertaken by Companies—Conclusions from a Case Study

Anna Walecka
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Anna Walecka: Department of Management, Faculty of Management and Production Engineering, Lodz University of Technology, 90-924 Lodz, Poland

Sustainability, 2021, vol. 13, issue 2, 1-16

Abstract: The aim of this article was to present the results of empirical research conducted in enterprises of all sizes operating in Poland and Central Europe. The study focused on the impact of relational capital on the prevention of and intervention in the event of a crisis in a company. The author assumes that there is a link between a company’s relational capital and its susceptibility to crisis phenomena. The research carried out allowed different conclusions to be drawn. It turns out that the studied companies were characterized by a high level of relational capital. Their internal relational capital—particularly the relations between employees and company owners—was especially important to them. Relations of the surveyed companies with external stakeholders were also important. In response to the question about the role of relational capital in anti-crisis measures undertaken by companies, it appears that the relational capital of the companies surveyed allowed them, in their opinion, to avoid many crisis situations. Thanks to the right attitudes of the surveyed companies’ stakeholders, they have often managed to avoid crises. This situation also applies to the recent crisis caused by COVID-19.

Keywords: relational capital; crisis in organization; crisis management; companies in COVID-19 crisis (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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