Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP)

Ngoc Thach Pham, Anh Duc Do, Quang Vinh Nguyen, Ta Van Loi, Thi Thanh Binh Dao, Dieu Linh Ha and Xuan Truong Hoang
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Ngoc Thach Pham: Board of Trustees, Hanoi University, Hanoi 12011, Vietnam
Anh Duc Do: School of Trade and International Economics, National Economics University, Hanoi 11616, Vietnam
Quang Vinh Nguyen: Faculty of Business Administration, University of Labour and Social Affairs, Hanoi 11313, Vietnam
Ta Van Loi: School of Trade and International Economics, National Economics University, Hanoi 11616, Vietnam
Thi Thanh Binh Dao: Faculty of Tourism and Management, Hanoi University, Hanoi 12011, Vietnam
Dieu Linh Ha: Ministry of Education and Training, Hanoi 11615, Vietnam
Xuan Truong Hoang: Department of Finance and Accounting, Hanoi University, Hanoi 12011, Vietnam

Sustainability, 2021, vol. 13, issue 2, 1-15

Abstract: This study aims to investigate and evaluate factors related to the knowledge management model at universities in Hanoi, Vietnam. Based on the system literature review (SLR) approach, the study follows descriptive and inductive approach results of the document review process. Eight factors were synthesized with the fuzzy analytic hierarchy process (FAHP) to evaluate the priority order. Ten experts from seven universities participated in the survey. The results rank as follows: (1) knowledge sharing factor (this also has the highest best nonfuzzy performance ( BNP ) and average multiplier weight (GM)); (2) knowledge management with big data systems; (3) knowledge creation; (4) knowledge use; (5) knowledge gathering; (6) leadership; (7) knowledge rating; and (8) knowledge storage. Discussions, conclusions, limitations of the study, and suggestions for future studies are also mentioned in this study.

Keywords: knowledge management; Hanoi; system literature review; fuzzy analytic hierarchy process (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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