Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption

Ahmad Althunibat, Muhammad Binsawad, Mohammed Amin Almaiah, Omar Almomani, Adeeb Alsaaidah, Waleed Al-Rahmi and Mohamed Elhassan Seliaman
Additional contact information
Ahmad Althunibat: Department of Software Engineering, Faculty of Science and Information Technology, Al-Zaytoonah University of Jordan, Amman 11733, Jordan
Muhammad Binsawad: Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia
Mohammed Amin Almaiah: College of Computer Science and Information Technology, King Faisal University, Al-Ahsa 31982, Saudi Arabia
Omar Almomani: Computer Network and Information Systems Department, The World Islamic Sciences and Education University, Amman 11947, Jordan
Adeeb Alsaaidah: Computer Network and Information Systems Department, The World Islamic Sciences and Education University, Amman 11947, Jordan
Waleed Al-Rahmi: Department of Information System, Universiti Teknologi Malaysia, Johor Bahru 81310, Malaysia
Mohamed Elhassan Seliaman: College of Computer Science and Information Technology, King Faisal University, Al-Ahsa 31982, Saudi Arabia

Sustainability, 2021, vol. 13, issue 6, 1-28

Abstract: Despite the fact that several studies have been conducted to study the adoption of smart-government services, little consideration has been paid to exploring the main factors that influence the adoption of smart-government services at the three main stages of smart-government services (the static, interaction, and transaction stages). Based on the results of this study, each of these three stages has different requirements in terms of system compatibility, security, information quality, awareness, perceived functional benefit, self-efficacy, perceived image, perceived uncertainty, availability of resources, and perceived trust. In addition, the results demonstrate that the requirements and perceptions of users towards the adoption and use of smart-government services in the three stages significantly differ. This study makes a unique contribution to the existing research by examining the perceptions and needs of consumers, in terms of adoption throughout the three stages.

Keywords: smart-government applications; sustainability; adoption; smart services (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/2071-1050/13/6/3028/pdf (application/pdf)
https://www.mdpi.com/2071-1050/13/6/3028/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:13:y:2021:i:6:p:3028-:d:514265

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().