Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications

Luis Fonseca, António Amaral and José Oliveira
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Luis Fonseca: School of Engineering of Porto (ISEP), Polytechnic of Porto, 4249-015 Porto, Portugal
António Amaral: School of Engineering of Porto (ISEP), Polytechnic of Porto, 4249-015 Porto, Portugal
José Oliveira: Bosch Car Multimedia, 4705-820 Braga, Portugal

Sustainability, 2021, vol. 13, issue 6, 1-20

Abstract: The European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business model that encompasses sustainability and shares features with Industry 4.0, emphasizing transformation and improved organizational performance, yet with different theoretical and practical foundations. This research highlights the EFQM 2020 model’s novelties and its relationships/implications with the Industry 4.0 paradigm, contributing to the Quality 4.0 body of knowledge. Several linkages between the EFQM 2020 model and Industry 4.0 have been identified, namely, at the criteria level and guidance points, which can support successful digital transformation by combining quality and excellence with Industry 4.0. However, given the model’s generic and non-prescriptive nature, there is no specific reference to the nine Industry 4.0 pillars. Additionally, the links between direction and organizational culture and leadership criteria and driving performance and transformation are not evident, which might be a concern for business and technology transformation strategies. Managing knowledge, skills, and capabilities is critical for the successful adoption of Industry 4.0. The EFQM model adds a strategic and technologically unbiased perspective to Industry 4.0, providing an integrated business excellence framework for Quality 4.0. With empirical support of the model application, future research is recommended to develop this subject further.

Keywords: business excellence; EFQM 2020 model; Industry 4.0; Quality 4.0; relationships; implications (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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