Performance Measurement System: Implementation Process in SMEs

Zuzana Papulová, Andrea Gažová, Maroš Šlenker and Jan Papula
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Zuzana Papulová: Department of Strategy and Entrepreneurship, Faculty of Management, Comenius University in Bratislava, 820 05 Bratislava, Slovakia
Andrea Gažová: Department of Strategy and Entrepreneurship, Faculty of Management, Comenius University in Bratislava, 820 05 Bratislava, Slovakia
Maroš Šlenker: Department of Strategy and Entrepreneurship, Faculty of Management, Comenius University in Bratislava, 820 05 Bratislava, Slovakia
Jan Papula: Department of Strategy and Entrepreneurship, Faculty of Management, Comenius University in Bratislava, 820 05 Bratislava, Slovakia

Sustainability, 2021, vol. 13, issue 9, 1-19

Abstract: There is still a considerable interest in the topic of business performance, both in scientific community as well as in managerial praxis. Especially, the area of performance measurement system (PMS) and its implementation is forming a considerable scope for improvement. However, the research of PMS implementation in small and medium-sized enterprises (SMEs) have been underestimated. Despite the significant contribution of SMEs to economic growth, employment share or predominance of SMEs over large companies, a very small amount of theoretical and empirical researches has been carried out focusing on implementation of PMS in SMEs. This paper is addressing the readiness and successfulness of SMEs in PMS implementation. The aim of our research was to analyze the process of PMS implementation in SMEs and to identify factors that influence the success and satisfaction with implemented PMS and to identify problematic factors that cause failure, dissatisfaction and create limits to PMS application. Sample of our research consisted of 336 SMEs operating in Slovakia of various ages, sizes, and different approach to performance measurement. Based on results of our research, we created suggestions and a set of the key success factors to each phase of PMS implementation process that respect the specifics and nature of SMEs. Within each phase, we found evidence that several factors significantly raise the potential of successfulness of PMS implementation, and others, in contrary, are contributing to the unsuccessfulness.

Keywords: performance; performance measurement systems (PMS); process of PMS implementation; key success factors (KSF); small and medium-sized enterprises (SMEs) (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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