Business Analytics for Managing Performance of Microfinance Institutions: A Flexible Management of the Implementation Process

Isabelle Piot-Lepetit and Joseph Nzongang
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Isabelle Piot-Lepetit: Montpellier Interdisciplinary Center on Sustainable Agri-Food Systems-Social and Nutritional Sciences, National Research Institute for Agriculture, Food and Environment, University of Montpellier, 34000 Montpellier, France
Joseph Nzongang: CERME (Centre d’Etudes et de Recherche en Management et Economie), Faculty of Economics and Management, University of Dschang, Dschang, Cameroon

Sustainability, 2021, vol. 13, issue 9, 1-22

Abstract: Microfinance institutions are social enterprises that focus on the provision of financial services to poor populations excluded from the conventional banking system. These organizations face a double-bottom line, dealing simultaneously with a financial and social objective. The challenge of putting it into action is great, especially when there is a need to involve all stakeholders and to replicate the experience to new communities. One way to sustain both financial performance and social impacts is to develop a business analytics solution aiming at measuring and expanding social impacts in a financially sustainable way. This paper describes main elements to be considered, in particular the organizational context, the development process, and implementation issues that would facilitate or impede the deployment of a business analytics initiative in practice. Finally, two main components of the implementation process are specifically pointed out: a behavioral fit of the business analytics solution to the cultural context of the organization, and the country where it is deployed, and a flexible commitment in the management of the business analytics initiative implementation.

Keywords: business analytics; decision-making; efficiency measurement; financial performance; social impact; data envelopment analysis; developing countries; microfinance; social enterprises (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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