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Application of the EFQM Model in the Education Institution for Driving Improvement of Processes towards Sustainability

Andrea Sütőová, Katarína Teplická and Martin Straka
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Andrea Sütőová: Institute of Integrated Management Systems, Faculty of Materials, Metallurgy and Recycling, Technical University of Košice, 040 01 Košice, Slovakia
Katarína Teplická: Department of Management of Earth Resources, Faculty of Mining, Ecology, Process Control and Geotechnologies, Technical University of Košice, 040 01 Košice, Slovakia
Martin Straka: Institute of Logistic and Transport, Faculty of Mining, Ecology, Process Control and Geotechnologies, Technical University of Košice, 040 01 Košice, Slovakia

Sustainability, 2022, vol. 14, issue 13, 1-15

Abstract: Effective process management is a basic prerequisite for increasing the quality and performance of educational organizations. The aim of the paper is to point out the potential for the application of the European Foundation for Quality Management (EFQM) Model 2020 to improve and perfect the processes in a Slovakian vocational school towards sustainability. We used the latest version of the EFQM Model and applied the questionnaire method to conduct a self-assessment. A study of the documentation was also carried out to get more insight into the processes of the school. The application of the EFQM Model 2020 pointed out weaknesses in areas such as those titled Organizational Culture, Driving Performance & Transformation, and Stakeholder Perceptions—namely, the perceptions of employees and partners. Improvements were primarily recommended in the fields of culture management to support changes, motivational processes to support creativity and innovation, human resource planning processes, employee training and development, performance indicators and performance management, and employees’ and partners’ perception measurement to enhance sustainable value for the students and key stakeholders. The paper contributes to the body of knowledge in the field of quality and performance management of Vocational Education and Training (VET) providers.

Keywords: EFQM Model 2020; self-assessment; process; performance; sustainable value; Vocational Education and Training (VET) (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (1)

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