Engineering Characteristics Prioritization in Quality Function Deployment Using an Improved ORESTE Method with Double Hierarchy Hesitant Linguistic Information

Hua Shi, Ling-Xiang Mao, Ke Li (), Xiang-Hu Wang and Hu-Chen Liu
Additional contact information
Hua Shi: School of Materials, Shanghai Dianji University, Shanghai 201306, China
Ling-Xiang Mao: School of Economics and Management, Anhui Normal University, Wuhu 241002, China
Ke Li: School of Economics and Management, Tongji University, Shanghai 200092, China
Xiang-Hu Wang: School of Materials, Shanghai Dianji University, Shanghai 201306, China
Hu-Chen Liu: School of Economics and Management, Tongji University, Shanghai 200092, China

Sustainability, 2022, vol. 14, issue 15, 1-19

Abstract: Quality function deployment (QFD) is a customer-driven product development technique widely utilized to translating customer requirements into engineering characteristics for maximum customer satisfaction. Nonetheless, when used in real situations, the traditional QFD method has been criticized to have many deficiencies, e.g., in expressing experts’ uncertain assessments and prioritizing engineering characteristics. In this study, we propose a new engineering characteristics prioritization approach based on double hierarchy hesitant linguistic term sets (DHHLTSs) and the ORESTE (organísation, rangement et Synthèse de données relarionnelles, in French) method to overcome the shortcomings of the traditional QFD. Specifically, the main contributions of this study to the literature are that the DHHLTSs are utilized to describe the hesitant relationship assessments between customer requirements and engineering characteristics provided by experts, and the ORESTE method is modified and used to determine the importance ranking orders of engineering characteristics. Finally, a case study and a comparison analysis are presented to illustrate the feasibility and practicability of the proposed QFD approach. The advantages of the new approach being proposed are higher flexibility in handling experts’ intricate and hesitant relationship evaluation information and effective in providing a reasonable prioritization of engineering characteristics in the practical QFD analysis.

Keywords: quality function deployment; double hierarchy hesitant linguistic term set; ORESTE method; product development (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/15/9771/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/15/9771/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:15:p:9771-:d:883059

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().