Evaluation of Total Quality Management in Turkish Pharmaceutical Companies: A Case Study

Shengyang Qin (), Xinxing Duan, Ahmad Fatehallah Al-hourani and Naif Alsaadi
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Shengyang Qin: School of Public Policy & Management, China University of Mining and Technology, Xuzhou 221116, China
Xinxing Duan: School of Public Policy & Management, China University of Mining and Technology, Xuzhou 221116, China
Ahmad Fatehallah Al-hourani: Business and Economic Department, Girne American University, Kyrenia 99428, Turkey
Naif Alsaadi: Department of Industrial Engineering, Faculty of Engineering Rabigh Branch, King Abdulaziz University, Jeddah 21589, Saudi Arabia

Sustainability, 2022, vol. 14, issue 16, 1-20

Abstract: Corporate sustainability is one of the most challenging issues in superior organizations, and is always one of the main concerns of top managers. The importance of quality management in organizations—especially as total quality management—is considered to be one of the most important indicators of sustainability. We cannot achieve sustainability and its important sub-parameters—including economic and social sustainability—by merely employing the value of knowledge creation and knowledge sharing, without also focusing on customers, leadership, and process management. We designed appropriate questionnaires to test this premise, and then distributed and collected them from various reputable pharmaceutical companies in Turkey. We recorded the opinions of managers, supervisors, and deputies of different departments at various organizational levels. To analyze the data, SPSS software—one of the well-known applications in this field—was used. The new regular economy introduces new requirements for newly built public universities or pharmaceutical companies; therefore, their transformation and development are imminent. For example, colleges should comply with the new requirements of economic and social transformation for higher education, innovate their talent training models, and cultivate higher ideological standards and morality while instilling strong practical ability in their graduates to serve society. The results of this study not only illustrate the positive effects of total quality management on firms’ sustainability, but also validate knowledge management and its sub-variables, including knowledge creation and sharing. In addition, they confirm the mediating role of sub-variables, including knowledge creation and knowledge sharing in companies, influencing the effects of total quality management on the sustainability of companies.

Keywords: corporate sustainability; knowledge management; total quality management; pharmaceutical companies (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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