Passenger Dimensions in Sustainable Multimodal Mobility Services

Gabriella Duca (), Barbara Trincone, Margarita Bagamanova, Peter Meincke, Raffaella Russo and Vittorio Sangermano
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Gabriella Duca: Institute for Sustainable Society and Innovation, 80133 Naples, Italy
Barbara Trincone: Institute for Sustainable Society and Innovation, 80133 Naples, Italy
Margarita Bagamanova: Amsterdam School of International Business, Amsterdam University of Applied Sciences, Fraijlemaborg 133, 1102 CV Amsterdam, The Netherlands
Peter Meincke: Deutsches Zentrum für Luft-und Raumfahrt, 38108 Braunschweig, Germany
Raffaella Russo: Institute for Sustainable Society and Innovation, 80133 Naples, Italy
Vittorio Sangermano: Institute for Sustainable Society and Innovation, 80133 Naples, Italy

Sustainability, 2022, vol. 14, issue 19, 1-17

Abstract: Seamless integration of air segment in the overall multimodal mobility chain is a key challenge to provide more efficient and sustainable transport services. Technology advances offer a unique opportunity to build a new generation of transport services able to match the evolving expectations and needs of society as a whole. In this context, the passenger-centric approach represents a method to inform the design of future mobility services, supporting quality of life, security and services to citizens traveling across Europe. Relying on the concepts of inclusive design, context of use and task analysis, in this article, we present a comprehensive methodological framework for the analysis of passenger characteristics to elicit features and requirements for future multimodal mobility services, including air leg, that are relevant from the perspective of passengers. The proposed methodology was applied to a series of specific use cases envisaged for three time horizons, 2025, 2035 and 2050, in the context of a European research project. Then, passenger-focused key performance indicators and related metrics were derived to be included in a validation step, with the aim of assessing the extent of benefit for passengers that can be achieved in the forecasted scenarios. The results of the study demonstrate the relevance of human variability in the design of public services, as well as the feasibility of personalized performance assessment of mobility services.

Keywords: passenger-centric mobility; door-to-door journey; multimodal air transport; social sustainability; inclusive design (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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