Factors of the Revisit Intention of Patients in the Primary Health Care System in Argentina

Massimo Pighin, Aldo Alvarez-Risco, Shyla Del-Aguila-Arcentales (), Mercedes Rojas-Osorio and Jaime A. Yáñez ()
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Massimo Pighin: Espacio de Salud y Rehabilitación, Universidad del Gran Rosario, Rosario CP2000, Argentina
Aldo Alvarez-Risco: Carrera de Negocios Internacionales, Facultad de Ciencias Empresariales y Económicas, Universidad de Lima, Lima 15023, Peru
Shyla Del-Aguila-Arcentales: Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
Mercedes Rojas-Osorio: Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
Jaime A. Yáñez: Vicerrectorado de Investigación, Universidad Norbert Wiener, Lima 15046, Peru

Sustainability, 2022, vol. 14, issue 20, 1-16

Abstract: The Argentine health system has three subsectors: private, social works, and public. It is essential to consider the user’s perceptions through studies that measure the intention to revisit, through self-perceived care quality, to obtain results from the health care process and adjust the services provided accordingly. A correlational, cross-sectional, and non-experimental study has been carried out. A total of 407 people were surveyed using a self-administered questionnaire with a five-point Likert scale. The model considered four variables: quality of the use of health programs, satisfaction, confidence, and revisit intention. Second-generation statistics were adopted through multivariate evaluation using partial least squares structural equation modeling (PLS-SEM) to calculate the correlation values between the study variables. The direct route between the quality of health services and satisfaction was not statistically significant, while the direct routes traced between the other constructs were statistically significant. This study contributes significantly to understanding how users determine the intention to re-choose a health service, explaining the indirect routes through which the quality of care relates to the intention to revisit.

Keywords: quality of health care; revisit intention; primary health care; PLS-SEM (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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