An IPA Approach towards Including Citizens’ Perceptions into Strategic Decisions for Smart Cities in Romania

Olimpia-Iuliana Ban, Monica-Eva Faur, Elena-Aurelia Botezat (), Florica Ștefănescu and Jozsef Gonczi
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Olimpia-Iuliana Ban: Department of Economics and Business, Faculty of Economic Sciences, University of Oradea, 1 University Street, 410087 Oradea, Romania
Monica-Eva Faur: Doctoral School of Economic Sciences, Faculty of Economic Sciences, University of Oradea, 1 University Street, 410087 Oradea, Romania
Elena-Aurelia Botezat: Department of Management and Marketing, Faculty of Economic Sciences, University of Oradea, 1 University Street, 410087 Oradea, Romania
Florica Ștefănescu: Department of Sociology, Social Work, Faculty of Social-Humanistic Sciences, University of Oradea, 1 University Street, 410087 Oradea, Romania
Jozsef Gonczi: Doctoral School of Economic Sciences, Faculty of Economic Sciences, University of Oradea, 1 University Street, 410087 Oradea, Romania

Sustainability, 2022, vol. 14, issue 20, 1-20

Abstract: City administrators have begun to consider citizens’ perception as an essential enabler of smart and sustainable city development. In response to their need, our study mainly aimed to analyze the citizens’ perceptions related to the attributes of a smart city and to offer an evidence-based importance–performance analysis (IPA) technique, revised with triangular number fuzzy, to set priorities to develop it further successfully, taking Oradea, Romania, as an example. Specifically, we investigated varying the citizens’ perceptions regarding the attributes of a smart city across the thematic content analysis followed by an IPA approach to identify the attributes of a smart city that could be expected to advance its future development. The results show that most of our respondents appreciated the city administrators’ efforts and expressed relatively higher preferences for the fifteen smart city attributes of Oradea on which the local authorities should focus. The research brings valuable insight into the strategic decision making related to smart city development, which can serve academics and practitioners, complementing existing literature on the citizens’ perception of sustainable smart city development.

Keywords: citizens’ perceptions; smart governance; sustainable development goals; IPA method; triangular number fuzzy (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:20:p:13294-:d:943748

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