Factors Affecting Perceived Effectiveness of Multigenerational Management Leadership and Metacognition among Service Industry Companies

Yoshiki B. Kurata, Ardvin Kester S. Ong (), Christienne Joie C. Andrada, Mariela Nicole S. Manalo, Errol John Aldrie U. Sunga and Alvin Racks Martin A. Uy
Additional contact information
Yoshiki B. Kurata: Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines
Ardvin Kester S. Ong: School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
Christienne Joie C. Andrada: Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines
Mariela Nicole S. Manalo: Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines
Errol John Aldrie U. Sunga: Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines
Alvin Racks Martin A. Uy: Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, España Blvd., Manila 1015, Philippines

Sustainability, 2022, vol. 14, issue 21, 1-23

Abstract: Workforce management has always been an essential consideration by businesses worldwide to improve organizational efficiency. The measurement of diversified labor present in modern Philippine companies has never been viable as generational and cultural differences shape and influences one’s leadership behavior, decision-making, and style. Employee motivation, multigenerational cohort, interpersonal skills, work values, and organizational culture significantly affect company leaders’ perceived effectiveness, resulting in varying management styles and approaches applicable to service companies. This study aimed to determine significant variables affecting the perceived leadership effectiveness and metacognition between multigenerational management clusters among service companies integrating behavioral theories such as Generational Cohort Theory (GCT) and Theory of Planned Behavior (TPB). Through self-administered questionnaires, data was utilized for multivariate analysis through structural equation modeling using the SPSS statistical software and SPSS AMOS 29 software and random forest classifier utilizing Python 5.1. Results showed that Motivation, Managerial Cohort, Organizational Culture, and Work values have a high-level relationship with Perceived Behavioral Control, Attitude Towards Behavior, and Social Norms. The results presented could be utilized in evaluating the management sector in service industries to provide and develop an optimum approach to leadership management. Managerial insights and suggestions are shown in the study.

Keywords: workforce management; leadership; Generational Cohort Theory; theory of planned behavior; service industry (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/21/13841/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/21/13841/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:21:p:13841-:d:952580

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().