Business Process-Organizational Structure (BP-OS) Performance Measurement Model and Problem-Solving Guidelines for Efficient Organizational Management in an Ontact Work Environment

Hokyeom Kim, Injun Choi, Jitaek Lim and Sanghyun Sung ()
Additional contact information
Hokyeom Kim: Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang 37673, Korea
Injun Choi: Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang 37673, Korea
Jitaek Lim: Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang 37673, Korea
Sanghyun Sung: Department of Management Information Systems, Gyeongsang National University, Jinju 52828, Korea

Sustainability, 2022, vol. 14, issue 21, 1-22

Abstract: In the COVID-19 crisis, telecommuting has become one of the most powerful countermeasures against spreading infections. Companies cannot effectively implement telecommuting owing to difficulties predicting organizational performance and future problems and responding to them in advance. Furthermore, even after overcoming the crisis, it is expected that the performance of so-called “ontact” jobs involving telecommuting will increase rapidly in the new typical environment. Nevertheless, there has been no systematic study on a holistic response method considering work interruption time and lead time from work interruption in the ontact work environment. This study predicts organizational performance by modeling the impact of the ontact work environment on organizational performance and presents problem-solving guidelines from three perspectives: business process, organizational structure, and human resource allocation. Additionally, it presents a case study of a simulation model established by extending a previously developed enterprise simulation software. This study presents a scientific model for predicting organizational performance and solving problems in the ontact work environment, which is presently the most significant concern in companies. This facilitates decision-making to minimize damage based on predicting corporate performance in the ontact work environment.

Keywords: ontact; telework; smart work; contactless; enterprise simulation; business process simulation; organizational structure; human resource management; business analytics; process and organization analytics (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/21/14574/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/21/14574/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:21:p:14574-:d:964567

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().