The Impact of the COVID-19 Pandemic on the Hospitality and Tourism Industry: The Mediating Effect of Coping and the Moderating Role of Management Support

Demetris Vrontis, Ranjan Chaudhuri (), Sheshadri Chatterjee and Antonino Galati
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Demetris Vrontis: School of Business, University of Nicosia, Nicosia 2417, Cyprus
Ranjan Chaudhuri: Research Center, Léonard de Vinci Pôle Universitaire, 92400 Courbevoie, France
Sheshadri Chatterjee: Department of Computer Science and Engineering, Indian Institute of Technology Kharagpur, Kharagpur 721302, India
Antonino Galati: Department of Agricultural, Food and Forest Sciences, University of Palermo, 90133 Palermo, Italy

Sustainability, 2023, vol. 15, issue 20, 1-21

Abstract: The COVID-19 pandemic has impacted most industries, including the hospitality and tourism industry. This is one of the first studies to investigate the impact of COVID-19 on the psychological well-being of individuals in the hospitality and tourism industry. With the help of the literature and theories, a theoretical model is developed, which is later validated through structural equation modeling, using a survey of 314 usable respondents from the hospitality and tourism industry. This study finds that coping has a significant mediating effect on individuals’ psychological well-being and that management support plays a considerably significant role in hospitality and tourism employees’ psychological well-being.

Keywords: tourism and hospitality; COVID-19; coping; psychological well-being; risk; management support (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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