Development of Reference Process Model and Reference Architecture for Pharmaceutical Cold Chain

Divya Sasi Latha and Taweesak Samanchuen ()
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Divya Sasi Latha: Technology of Information System Management Division, Faculty of Engineering, Mahidol University, Nakhon Pathom 73170, Thailand
Taweesak Samanchuen: Technology of Information System Management Division, Faculty of Engineering, Mahidol University, Nakhon Pathom 73170, Thailand

Sustainability, 2023, vol. 15, issue 5, 1-27

Abstract: Although the competence level in pharmaceutical cold chain logistics is adequate in the current healthcare sector, the future will be more unpredictable, disruptive, and chaotic than the world of today because of rapid technological changes, as well as social disruption. This work introduces and evaluates a new cold chain structure based on the enhanced reference process model (RPM) and reference architecture (RA) for the pharmaceutical cold chain competence design. The modified Delphi technique is used to design a systematic decision context to evaluate the improved RPM and RA and produce a competence design by obtaining agreement from a panel of experts. Ten experts in cold chain logistics took part in the modified Delphi assessment process to describe the model and architecture for an evaluation lead. They defined it as the assessment associated with the professional related to cold chain accreditation. Ten participants from six countries were asked questions regarding their expertise, abilities, and opinions in the first round, and their comments were collected. In the second and third rounds, comments and consensus were collected, which were set at 80% for RPM and RA. This work proposes an innovative scheme for developing occupational standards based on the RPM and RA, as opposed to the traditional method of employing functional analysis to establish occupational standards. This work can be further expanded to develop professional competencies in the pharmaceutical cold chain.

Keywords: COVID-19; pharmaceutical cold chain; competence design; modified Delphi technique; reference process model (RPM); reference architecture (RA) (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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