Application of Fuzzy Logic and SNA Tools to Assessment of Communication Quality between Construction Project Participants

Roman Trach (), Oleksandr Khomenko, Yuliia Trach, Oleksii Kulikov, Maksym Druzhynin, Nataliia Kishchak, Galyna Ryzhakova, Hanna Petrenko, Dmytro Prykhodko and Olha Obodіanska
Additional contact information
Roman Trach: Institute of Civil Engineering, Warsaw University of Life Sciences, 02-776 Warsaw, Poland
Oleksandr Khomenko: Department of Management in Construction, Kyiv National University of Construction and Architecture, 03037 Kyiv, Ukraine
Yuliia Trach: Institute of Civil Engineering, Warsaw University of Life Sciences, 02-776 Warsaw, Poland
Oleksii Kulikov: Department of International, Civil and Commercial Law, State University of Trade and Economics, 02156 Kyiv, Ukraine
Maksym Druzhynin: Department of Management in Construction, Kyiv National University of Construction and Architecture, 03037 Kyiv, Ukraine
Nataliia Kishchak: Department of Management in Construction, Kyiv National University of Construction and Architecture, 03037 Kyiv, Ukraine
Galyna Ryzhakova: Department of Management in Construction, Kyiv National University of Construction and Architecture, 03037 Kyiv, Ukraine
Hanna Petrenko: Department of Management in Construction, Kyiv National University of Construction and Architecture, 03037 Kyiv, Ukraine
Dmytro Prykhodko: Department of Management in Construction, Kyiv National University of Construction and Architecture, 03037 Kyiv, Ukraine
Olha Obodіanska: Department of Construction and Information Technologies, Kyiv National University of Construction and Architecture, 03037 Kyiv, Ukraine

Sustainability, 2023, vol. 15, issue 7, 1-17

Abstract: The purpose of this research is to study the communication network among the participants in a construction project. The proposed approach contains the solving of the following tasks: identification of the key factors that affect the communication quality; calculation of the “communication quality” indicator between each pair of participants using fuzzy logic; and evaluation of the key measures of centrality using the tools of a Social Network Analysis. Solving the set tasks can help break the problem of the low level of efficiency of construction project deliveries. This study was conducted when the design stage was already complete and the construction project had 17 participants. We used the following factors influencing communication quality: timeliness, understanding, bidirectionality, use of IT tools in communication acts and adequacy. The use of fuzzy logic tools can minimise the subjectivity of the qualitative data obtained from the questionnaires. The analysis of five centrality measures showed that “Project manager”, “Chief engineer”, “Construction site manager”, “Construction works manager” and “Architect” had the greatest values in comparison with other network participants. On the one hand, this organisational structure of communication can be considered correct because the main information flows through the project managers, who make the decisions. On the other hand, this indicates a significant dependence of the construction project on these participants and, in the event of certain risk events, may lead to a decrease in the efficiency of its implementation. The methods presented in this article can be used in project management to analyse a real communication network.

Keywords: centrality measures; communication; construction projects; social network analysis; fuzzy logic (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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