COVID-19 and Its Effects on the Management of the Basic Quality Conditions in Universities of Peru, 2022

Juana Vargas Bernuy, Sam Espinoza Vidaurre (), Norma Velásquez Rodriguez, Renza Gambetta Quelopana, Ana Martinez Valdivia and Ernesto Leo Rossi
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Juana Vargas Bernuy: Faculty of Civil Engineering, Architecture and Geotechnics, Jorge Basadre Grohmann National University, Tacna 23000, Peru
Sam Espinoza Vidaurre: Faculty of Engineering, Private University of Tacna, Tacna 23003, Peru
Norma Velásquez Rodriguez: Faculty of Economic and Commercial Sciences, Catholic University Sedes Sapientiae, Lima 15302, Peru
Renza Gambetta Quelopana: Faculty of Architecture and Urbanism, Private University of Tacna, Tacna 23003, Peru
Ana Martinez Valdivia: Faculty of Architecture and Urbanism, Private University of Tacna, Tacna 23003, Peru
Ernesto Leo Rossi: Newman Graduate School, Tacna 23001, Peru

Sustainability, 2023, vol. 15, issue 8, 1-18

Abstract: The purpose of this study was to determine the influences of variables, crisis management, distance education, the organizational image, and student satisfaction on the basic quality conditions in Peruvian universities during the COVID-19 pandemic. A quantitative, nonexperimental explanatory approach with stratified random sampling was used. A questionnaire was applied to 513 students from public and private universities in southern Peru who received distance education during the months of September to November 2022. For the analysis of the results, a structural equation model (SEM). A hierarchical linear regression was carried out to test the hypotheses according to the dimensions studied on the student satisfaction scale. The study findings showed that distance education and student satisfaction had positive impacts on the basic quality conditions, while crisis management and the organizational image had a positive relationship but a smaller effect on the quality of the conditions. We concluded that the applied model allows the causal relationships between variables to be explored and that the results will allow university authorities to generate policies that improve their organizational image and crisis management processes and, at the same time, allow them to better plan their crisis management strategies to achieve better satisfaction within the framework of a sustainable university.

Keywords: crisis management; distance education; organizational image; student satisfaction; basic quality conditions (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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