The Mediating Impact of Organizational Innovation on the Relationship Between Fintech Innovations and Sustainability Performance

Nashat Ali Almasria (), Zaidoon Alhatabat, Diala Ershaid, Abdulhadi Ibrahim and Sajeel Ahmed
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Nashat Ali Almasria: Accounting and Finance Department, College of Business Administration, A’Sharqiyah University, P.O. Box 42, Ibra 400, Oman
Zaidoon Alhatabat: Accounting Department, Business Faculty, Arab Open University, Amman 11953, Jordan
Diala Ershaid: Accounting Department, Business Faculty, Arab Open University, Amman 11953, Jordan
Abdulhadi Ibrahim: Accounting and Finance Department, College of Business Administration, A’Sharqiyah University, P.O. Box 42, Ibra 400, Oman
Sajeel Ahmed: Business School, University of Bedfordshire, University Square, Luton LU1 3JU, UK

Sustainability, 2024, vol. 16, issue 22, 1-19

Abstract: The paper explores the impact of digital payment systems, blockchain technology, and AI/machine learning on innovation and sustainability in financial organizations. As part of the analysis, the study has adopted an explanatory research design and has used SmartPLS in order to analyze the data collected from 230 professionals of different fields through a structured questionnaire. The results show positive effects of digital payment systems and blockchain technology on organizations’ innovations with the impact of digital payments being the most pronounced. Empirical results suggest that these technologies are important to improve sustainability performance, depending on measures of internal consistency and discriminant validity among the proposed constructs. Al, also machine learning, has the highest relevance with environmental sustainability, thereby underlining the importance and work of such measures. Based on the Resource-Based View (RBV) theory, the study also explains the need for the organization to assimilate these innovations to enhance the organizational operations, customer satisfaction, and compliance with the laws. The study highlights fintech’s potential to address environmental issues and enhance societal goals, but geographical limitations may obstruct its transportability.

Keywords: artificial intelligence; blockchain technology; digital payment systems; organizational innovation; environmental sustainability (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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