Digitalization of Present Work Process; Investigating the Role of Leadership, Change Management and Top Management Support in the Success of Enterprise Resource Planning Projects

Dong Wang, Abdul Samad Kakar, Muhammad Kamran Khan (), Muhammad Iftikhar Ali, Wong Chee Hoo, Chee How Liau and Muhammad Anwar Khan ()
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Dong Wang: School of Business Administration, Liaoning Technical University, Huludao 125105, China
Abdul Samad Kakar: Management Studies Department, University of Loralai, Loralai 85200, Pakistan
Muhammad Kamran Khan: Department of Systems Research, Faculty of Spatial Management and Landscape Architecture, Wrocław University of Environmental and Life Sciences, Ul. Grunwaldzka 55, 50-357 Wrocław, Poland
Muhammad Iftikhar Ali: Business Studies Department, Iqra University, Islamabad Campus, Islamabad 04436, Pakistan
Wong Chee Hoo: Faculty of Business and Communications, INTI International University, Nilai 71800, Malaysia
Chee How Liau: Tasmanian School of Business and Economics, University of Tasmania (Melbourne Campus), Melbourne, VIC 3000, Australia
Muhammad Anwar Khan: Management Studies Department, International Islamic University, Islamabad 04436, Pakistan

Sustainability, 2024, vol. 16, issue 24, 1-15

Abstract: Background: Organizations across the world implement enterprise resource planning (ERP) projects to transform their daily routine work process digitally. However, research on factors that lead to successful ERP projects is limited, especially empirical research studies. Therefore, the current study focused on investigating the influence of transformational leadership (TFL) on ERP project success. This research examined the mediating role of change management in the relationship between TFL and the success of projects of ERP. Additionally, it investigated the moderating role of top management support (TMS) over the relationship between TFL and the success of ERP projects. Method: The study gathered data from 408 IT professionals involved in different ERP projects in the various sectors of Pakistan using a purposive sampling technique. The SPSS and SmartPLS software were used for data analysis. Results: The findings of the study disclosed that TFL is positively related to ERP project success and change management and that change management is subsequently related to ERP project success. The findings also revealed the mediating role of change management over the relationship between TFL and the successful completion of ERP projects, while top management support moderates the nexus of TFL and the success of ERP projects. Conclusions: This research adds to the literature by highlighting the importance of TFL in ERP project success. In addition, it highlights the role of change management and TMS in achieving successful outcomes. Our findings provide valuable insights for practitioners and researchers to improve successful project management in the IT industry.

Keywords: transformational leadership; change management; top management support; ERP project success (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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