Research on Factors Influencing Hotel Consumers’ Health: A Systematic Review and Ways Forward

Yanan Jia (), Anshul Garg and Peihua Shi
Additional contact information
Yanan Jia: School of Hospitality, Tourism and Events, Taylor’s University, Subang Jaya 47500, Selangor, Malaysia
Anshul Garg: School of Hospitality, Tourism and Events, Taylor’s University, Subang Jaya 47500, Selangor, Malaysia
Peihua Shi: College of Tourism and Service Management, Nankai University, Tianjin 300381, China

Sustainability, 2024, vol. 16, issue 5, 1-17

Abstract: The health experience is a crucial component of the customer experience that must not be overlooked. The sustainable development of the hospitality industry is affected by consumers’ health experiences in many aspects. As a part of the hospitality industry, the hotel industry should pay attention to consumers’ health experiences. This study uses a systematic review methodology and concept-based content analysis. The basic review section analyses the overall research trends from the perspectives of publishing time, publication channels, research themes, theoretical foundation, and research methodologies. The theme analysis section identifies three source themes that influence the health of hotel consumers: (1) hotels, (2) consumers themselves, and (3) special events. Based on the conclusions of the studies in the data set, the relationship between these three types of sources of influence and consumers’ health is analysed and discussed in combination with social cognitive theory. Then, two multidimensional frameworks are developed based on these source categories. The frameworks can be used to explain source categories and impact processes, as well as the relationship between impact sources and different health categories. Based on the existing research in the data set, nine valuable research questions are proposed for other researchers’ reference.

Keywords: consumer experience; hotel consumers; systematic review; consumers health (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/16/5/2099/pdf (application/pdf)
https://www.mdpi.com/2071-1050/16/5/2099/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:16:y:2024:i:5:p:2099-:d:1350428

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().