Sustainable Healthcare Quality and Job Satisfaction through Organizational Culture: Approaches and Outcomes

Greta Hoxha, Ioanna Simeli, Dimitrios Theocharis, Anastasia Vasileiou () and Georgios Tsekouropoulos
Additional contact information
Greta Hoxha: Department of Organisation Management, Marketing and Tourism, International Hellenic University, Sindos Campus, P.O. Box 141, 57400 Thessaloniki, Greece
Ioanna Simeli: Department of Organisation Management, Marketing and Tourism, International Hellenic University, Sindos Campus, P.O. Box 141, 57400 Thessaloniki, Greece
Dimitrios Theocharis: Department of Organisation Management, Marketing and Tourism, International Hellenic University, Sindos Campus, P.O. Box 141, 57400 Thessaloniki, Greece
Anastasia Vasileiou: Department of Organisation Management, Marketing and Tourism, International Hellenic University, Sindos Campus, P.O. Box 141, 57400 Thessaloniki, Greece
Georgios Tsekouropoulos: Department of Organisation Management, Marketing and Tourism, International Hellenic University, Sindos Campus, P.O. Box 141, 57400 Thessaloniki, Greece

Sustainability, 2024, vol. 16, issue 9, 1-17

Abstract: This paper explores innovative strategies to enhance sustainable healthcare quality, emphasizing the pivotal role of organizational culture and placing a special focus on employee job satisfaction. Recognizing the indispensable nature of contented employees in delivering superior patient care, our discussion explores how an organizational culture that prioritizes optimized work processes, and a supportive work environment can significantly boost employee well-being. By mitigating workplace stress through the refinement of operations and the minimization of waste, healthcare organizations can foster a setting that greatly enhances job satisfaction. This enhancement, in turn, catalyzes superior patient care and underscores the healthcare system’s dedication to sustainability and the well-being of its employees. Our analysis indicates that concentrating on employee satisfaction, deeply rooted in the organizational culture, is not merely advantageous but essential for nurturing a sustainable, high-quality healthcare system. The insights offered aim to guide healthcare organizations toward embracing strategies such as Green Lean Six Sigma, with a heightened focus on improving workforce well-being through the lens of organizational culture. This approach is expected to produce a synergistic improvement in healthcare quality by promoting operational efficiency and advancing environmental sustainability in tandem.

Keywords: employee well-being; job satisfaction; sustainable approaches; healthcare quality; organizational culture; Green Lean Six Sigma; corporate social responsibility (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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