The Framework for KM Implementation in Product and Service Oriented SMEs: Evidence from Field Studies in Taiwan

Yao Chin Lin and Nhu-Hang Ha
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Yao Chin Lin: Department of Information Management, Yuan Ze University, Taoyuan 320, Taiwan
Nhu-Hang Ha: Department of Information Management, Yuan Ze University, Taoyuan 320, Taiwan

Sustainability, 2015, vol. 7, issue 3, 1-21

Abstract: Knowledge management (KM) is a core competency that determines the success of small and medium-sized enterprises (SMEs) in this knowledge-based economy. Instead of competing on the basis of physical and financial capital, the success of SMEs is influenced by the knowledge, experience and skills of the owners and its employees. Unfortunately, many SMEs are still struggling with KM implementation due to lacking a comprehensive KM framework. This study aims to identify enablers for KM success and build up a framework for KM implementation in service and product oriented SMEs. By using multiple research methods, this study collects data from SMEs in Taiwan to prove our suggested enablers and reference KM framework. The suggested framework can provide useful assistance and guidance for holistic KM solutions. The K-object concept, which adopted the XML standard, may become a significant managerial and technical element in the KM practice. The enhanced KM framework mandates every employee’s participation in knowledge activities, not just some elite knowledge workers. The findings provide useful implications for researchers and practitioners by providing useful templates for implementing KM initiatives in different industries and more comprehensive framework for KM implementation in different types of SMEs.

Keywords: KM enablers; reference KM framework; knowledge object; KM template; service and product oriented SMEs (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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