Performance Comparison of Reservation Based and Instant Access One-Way Car Sharing Service through Discrete Event Simulation

Ganjar Alfian, Jongtae Rhee, Yong-Shin Kang and Byungun Yoon
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Ganjar Alfian: Department of Industrial & Systems Engineering, Dongguk University-Seoul, Seoul 100715, Korea
Jongtae Rhee: Department of Industrial & Systems Engineering, Dongguk University-Seoul, Seoul 100715, Korea
Yong-Shin Kang: Nano Information Technology Academy, Dongguk University-Seoul, Seoul 100715, Korea
Byungun Yoon: Department of Industrial & Systems Engineering, Dongguk University-Seoul, Seoul 100715, Korea

Sustainability, 2015, vol. 7, issue 9, 1-25

Abstract: A car sharing service has been highlighted as a new urban transport alternative for an environmentally friendly economy. As the demand for the service from customers increases, car sharing operators need to introduce a new service such as a one-way option that will allow customers to return the car to different stations. Due to the complexity of the one-way system, it needs to be managed and optimized for real cases. This paper focuses on developing a simulation model in order to help operators evaluate the performance of the one-way service. In addition, this research demonstrates a strategy for an open one-way service that can increase revenue and customer satisfaction. A real case dataset is used for investigation to find the best result from the simulation. The result showed that the total number of cars, number of one-way reservations and station size have an impact on one-way performance. Thus, company profit and customer satisfaction can be maximized by optimizing these factors.

Keywords: car sharing; simulation; service prioritization; product-service system (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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