Get in with a Foreigner: Consumer Trust in Domestic and Foreign Banks

Werner Bönte (), Ute Filipiak and Sandro Lombardo
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Ute Filipiak: Georg-August-University Göttingen
Sandro Lombardo: University of Wuppertal

No 180, Courant Research Centre: Poverty, Equity and Growth - Discussion Papers from Courant Research Centre PEG

Abstract: Prior research suggests that trust plays an important role for individuals' participation in stock markets. This paper focuses on potential customers in retail banking markets and empirically investigates their trust in foreign banks and domestic banks. Using a large survey on savings patterns of Indian households, we find that potential retail banking customers in India are less likely to trust foreign banks with their money than Indian private banks. However, our results also suggest that highly educated Indians using information sources tend to have more confidence in foreign banks than in Indian private banks.

Keywords: Trust; Banking; India (search for similar items in EconPapers)
JEL-codes: D8 G2 Z1 (search for similar items in EconPapers)
Date: 2015-07-01
New Economics Papers: this item is included in nep-ban and nep-soc
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Journal Article: Get in with a Foreigner: Consumer Trust in Domestic and Foreign Banks (2017)
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Persistent link: https://EconPapers.repec.org/RePEc:got:gotcrc:180

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