WORKPLACE BULLYING EXPERIENCES, EMOTIONAL DISSONANCE AND SUBSEQUENT INTENTIONS TO PURSUE A CAREER IN THE HOSPITALITY INDUSTRY

Mohd Onn Rashdi A. Patah (), Rahman Abdullah, Mohaini M. Naba, Mohd Salehuddin Mohd Zahari and Salleh Mohd Radzi
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Salleh Mohd Radzi: Universiti Teknologi MARA

Journal of Global Business and Economics, 2010, vol. 1, issue 1, 15-26

Abstract: The occurrences of workplace bully among practicum training students especially in the hospitality industry seem to be a never ending episode and each semester the same issue has been raised by the affected students. Practicum training students were identified to be the main target by bullies because of their temporary attachment nature with the organizations. Therefore, the objective of the study is to examine students’ subsequent career intentions in the hospitality industry after experiencing workplace bullying incidents and emotional dissonance during training. A sample of 232 diploma students majoring in culinary arts and hotel management from two universities in Malaysia was asked for input and results of the study showed several significant findings. The most important finding is the significant negative influences of workplace bully on the students’ subsequent career intentions. The findings therefore will help to address the issue more appropriately and plan for better training programs

Keywords: Workplace bully; emotional dissonance; career intentions; hospitality students (search for similar items in EconPapers)
JEL-codes: M (search for similar items in EconPapers)
Date: 2010
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