Reasons and Factors of Evolution of the Information System in Public Institutions

Fleur C. Khalil ()
Additional contact information
Fleur C. Khalil: "USEK Business School, Holy Spirit University of Kaslik, P.O. Box 446, Jounieh, Lebanon " Author-2-Name: Cesar A. Kamel Author-2-Workplace-Name: "Société Générale Bank, Beirut, Lebanon " Author-3-Name: Jeanne A. Kaspard Author-3-Workplace-Name: "USEK Business School, Holy Spirit University of Kaslik, P.O. Box 446, Jounieh, Lebanon " Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:

GATR Journals from Global Academy of Training and Research (GATR) Enterprise

Abstract: "Objective - This empirical study treats the evolution of the information system in the Lebanese public sector while addressing the reasons and factors for this evolution. This topic is of particular interest given the results of empirical studies already carried out in some countries, which highlight the improvement in the performance of public institutions through the evolution of the I.S. from a simple I.S. to a digital one. Methodology – A qualitative method with an interpretativist positioning and a deductive approach was used, with a mono-case field study which is the case of the Ministry of Finance. The tool used is the semi-structured interview addressed to 30 governmental employees from three different regions. Findings – However, these results show different benefits and degrees of performance improvement. There are gaps in the adoption or use of digital I.S. Hence the interest in analyzing the I.S. evolution process in a Lebanese public institution, which is none other than the Ministry of Finance. Indeed, after implementing a digital I.S. in some Lebanese public institutions, no study has been undertaken to measure the I.S.'s performance and evaluate the goals reached through this implementation. Therefore, the research problem is formulated: How and why has the information system evolved in the Lebanese public sector? Novelty – The analysis showed that digital I.S. results are in line with previous ones in some developed countries in terms of improving the processing of the number of files and creating value by saving time and reducing costs. However, this use is far from reaching its optimal threshold. Government functionaries' limited use of digital I.S. in some regions is mainly due to the lack of perceived usefulness of digital I.S. and lack of motivation. In light of the shortcomings mentioned above, this work proposes recommendations for better use of the investments made in digital I.S. Type of Paper - Empirical"

Keywords: Evolution of I.S.; Digital I.S.; Performance; E-Taxation; State institution. (search for similar items in EconPapers)
JEL-codes: I20 I22 (search for similar items in EconPapers)
Pages: 14
Date: 2022-12-31
New Economics Papers: this item is included in nep-ara
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in Journal of Finance and Banking Review, Volume 7, Issue 3

Downloads: (external link)
http://gatrenterprise.com/GATRJournals/JFBR/pdf_fi ... ur%20C.%20Khalil.pdf (application/pdf)
http://gatrenterprise.com/GATRJournals/online_submission.html

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gtr:gatrjs:jfbr205

DOI: 10.35609/jfbr.2022.7.3(1)

Access Statistics for this paper

More papers in GATR Journals from Global Academy of Training and Research (GATR) Enterprise
Bibliographic data for series maintained by Prof. Dr. Abd Rahim Mohamad ().