Strategic Leadership Style and Commitment to Service Quality on Services Innovation in Local Enterprise Water Services

Nur Afifah ()
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Nur Afifah: Universitas Tanjungpura, 78124 Pontianak, West Kalimantan, Indonesia Author-2-Name: Ilzar Daud Author-2-Workplace-Name: Universitas Tanjungpura, 78124 Pontianak, West Kalimantan, Indonesia Author-3-Name: Author-3-Workplace-Name: Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:

GATR Journals from Global Academy of Training and Research (GATR) Enterprise

Abstract: Objective - This study explores and examines the theoretical framework regarding the influence of strategic leadership styles that include transformational leadership style and transactional leadership styles as well as their influence on commitment to service quality and how leadership style influences service innovation in local enterprise water services. Methodology/Technique - The number of respondents in this study were 120 employees who were selected using a purposive sampling method and were represented by each section relating to the task of serving customers. Structural Equation Modeling (SEM) is used to analyze the research data.Findings - The results show that transformational leadership style has an influence on commitment to services quality and service innovation. Novelty - Likewise, the transactional leadership style affects commitment to services quality, but it does not affect service innovation.

Keywords: Transformational and Transactional Leadership Style; Commitment to Service Quality (CSQ); Service Innovation (SI). (search for similar items in EconPapers)
JEL-codes: M10 M11 M19 (search for similar items in EconPapers)
Pages: 6
Date: 2018-09-29
New Economics Papers: this item is included in nep-cse and nep-sea
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Citations: View citations in EconPapers (1)

Published in Journal of Management and Marketing Review, Volume 3, Issue3

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