How Self-Expressive Brands Influence Brand Love and Brand Advocacy: A Study on Social Media

Yeshika Alversia ()
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Yeshika Alversia: Faculty Economics and Business, Universitas Indonesia, Indonesia Author-2-Name: Sarah Dwi Septyani Author-2-Workplace-Name: Faculty Economics and Business, Universitas Indonesia, Indonesia Author-3-Name: Author-3-Workplace-Name: Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:

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Abstract: Objective - One of the important roles of a brand is to help consumers in developing their self-identity (Escalas & Bettman, 2003). Hence, consumers may select a brand for reasons far beyond its functional benefit (McDonald & Wilson, 2011). Previous research has found that social networks allow consumers to show their "ideal self" (Schau & Gilly, 2003). To identify the relationships between brands and consumers' self-identity, this study aims to examine the effect of self-expressive brands towards brand love, brand advocacy through word of mouth, and brand advocacy acceptance, in the social media context. Methodology/Technique - The sample in this study is comprised of social media (Facebook) users who have liked, commented and shared social media content related to a particular brand within a 6 month period. A total of 225 valid samples were collected. The data was processed using Structural Equation Modelling (SEM). Findings - The results of this study show that both self-expressive brands (inner self) and self-expressive brands (social self) have a positive effect to brand love. Brand love has a positive effect on brand advocacy through word of mouth and brand advocacy acceptance. The results also show that self-expressive brands (inner self) have a positive effect on brand advocacy acceptance, but it does not have an effect to brand advocacy through word of mouth. On the other hand, self-expressive brands (social self) have a positive effect on brand advocacy through word of mouth, but does not have an effect on brand advocacy acceptance. Type of Paper - Empirical.

Keywords: Brand Advocacy; Word of Mouth; Brand Love; Social Media; Self-expressive Brands. (search for similar items in EconPapers)
JEL-codes: M31 M37 M39 (search for similar items in EconPapers)
Pages: 9
Date: 2020-09-30
New Economics Papers: this item is included in nep-ipr and nep-sea
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Published in Journal of Management and Marketing Review, Volume 5, Issue3

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