Navigating the Service Ecosystem in Private Primary Care to Enhance Healthcare Accessibility Management

Ilma Nurul Rachmania ()
Additional contact information
Ilma Nurul Rachmania: "School of Business and Management, Bandung Institute of Technology, 40116, Bandung, Indonesia" Author-2-Name: Gatot Yudoko Author-2-Workplace-Name: "School of Business and Management, Bandung Institute of Technology, 40116, Bandung, Indonesia" Author-3-Name: Mursyid Hasan Basri Author-3-Workplace-Name: School of Business and Management, Bandung Institute of Technology, 40116, Bandung, Indonesia Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:

GATR Journals from Global Academy of Training and Research (GATR) Enterprise

Abstract: " Objective - The concept of the service ecosystem is gaining recognition in the academic community of management scholars. In this context, the discussion revolves around service-dominant logic, where the focus shifts to the value derived from service and relationships in the broader ecosystem. Therefore, this study aimed to explore the phenomena of healthcare access and how to navigate the service ecosystem to enhance healthcare accessibility management. Methodology - The qualitative method was used with a case study design across two private primary care facilities in West Java. Results - The results showed that challenges related to healthcare access were prevalent in developing countries, including Indonesia. However, there was a significant potential for innovation to achieve improvements. The results underscored the crucial need for collaborative efforts from multiple sectors and critical stakeholders. Novelty - The novelty of this study lies in the adoption of an ecosystem perspective, accentuating the significance of value co-creation through collaborative efforts among interconnected actors. The results also contributed to a more comprehensive understanding of healthcare accessibility management in developing countries, offering insights that could inform strategies for fostering a more equitable and inclusive healthcare service management. Type of Paper - Empirical"

Keywords: Healthcare Access; Service Ecosystem; Value Co-Creation; Healthcare Services; Primary Care (search for similar items in EconPapers)
JEL-codes: D63 I11 I12 I13 M15 (search for similar items in EconPapers)
Pages: 8
Date: 2023-12-31
New Economics Papers: this item is included in nep-inv, nep-ppm and nep-sea
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in Journal of Management and Marketing Review, Volume 8, Issue4

Downloads: (external link)
http://gatrenterprise.com/GATRJournals/JMMR/pdf_fi ... urul%20Rachmania.pdf (application/pdf)
http://gatrenterprise.com/GATRJournals/online_submission.html

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gtr:gatrjs:jmmr325

DOI: 10.35609/jmmr.2023.8.4(6)

Access Statistics for this paper

More papers in GATR Journals from Global Academy of Training and Research (GATR) Enterprise
Bibliographic data for series maintained by Prof. Dr. Abd Rahim Mohamad ().