Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach

Kirsi Hyytinen, Sampsa Ruutur, Mika Nieminen, Faïz Gallouj and Marja Toivonen
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Kirsi Hyytinen: VTT Information technology - Technical Research Centre of Finland
Sampsa Ruutur: VTT Information technology - Technical Research Centre of Finland
Mika Nieminen: VTT Information technology - Technical Research Centre of Finland
Marja Toivonen: VTT Information technology - Technical Research Centre of Finland

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Abstract: The purpose of this paper is to study the challenge of the evaluation in the context of the services in the sector of environment and energy. Because of the specific nature of service innovation the traditional evaluation meth-ods and measures are not able to capture neither the diversity of the inno-vations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We study the use of multi-criteria and system dynamic perspectives in the evaluation of services, and we develop a new type of methodology to evaluate their dynamics and multifaceted performance.

Keywords: multi-criteria evaluation; system dynamic; service innovation; systemic innovation; environmental services; environmental data platform (search for similar items in EconPapers)
Date: 2014-09-11
New Economics Papers: this item is included in nep-cse
Note: View the original document on HAL open archive server: https://hal.science/hal-01111817
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Published in XXIV. International RESER Conference, VTT, Sep 2014, Helsinki, Finland

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01111817

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