Organizational Excellence and the Extent of Its Clarity in the Palestinian Universities from the Perspective of Academic Staff

Samy S. Abu Naser () and Mazen Al Shobaki
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Samy S. Abu Naser: Department of Information Technology - AUG - Al-Azhar University [Gaza]

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Abstract: This paper aims to study the organizational excellence and the extent of its clarity in the Palestinian universities from the perspective of academic staff. Researchers have used the descriptive and analytical approach and used the questionnaire for data collection and distributed to academic staff in universities. The researchers used a sample stratified random method by the university. The total number of academic staff was (1114) and (235) were distributed to identify the study population. (166) questionnaires were recovered with rate of (70%). We used statistical analysis (SPSS) program for data entry, processing and analysis. The study found the following results: There was consensus among members of the academic staff in universities about the importance of "leadership excellence" as one of the elements of organizational excellence, and received a large proportion of approval to some extent. And it agreed to the views of members of the academic staff in universities about the importance of "service-excellence" as one of the elements of organizational excellence, and received a large proportion of consent. And it agreed to the views of members of the academic staff at universities about the importance of "cognitive excellence" as one of the elements of organizational excellence, and obtained the approval of average of the proportion. And it agreed to the views of members of the academic staff in universities about the importance of "organizational excellence ". The study found a set of recommendations, including: the development of a system of incentives and bundle actually how creativity and innovation practiced by workers so that distinguished them according to the level of exercise which encourages them all for creativity and excellence. Providing continuous learning opportunities for all employees raise the efficiency of the members of the academics in line with contemporary technological development. And encourage universities to create an advisory centers within the university to serve the institutions of civil society, and the development of the exchange of information between universities and institutions, and the formation of centers for the commercialization of university education process.

Keywords: Organizational Excellence; Academic staff; Leadership Excellence; Services Excellence; Knowledge Excellence (search for similar items in EconPapers)
Date: 2017-05-14
New Economics Papers: this item is included in nep-edu
Note: View the original document on HAL open archive server: https://hal.science/hal-01522415
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Citations: View citations in EconPapers (2)

Published in International Journal of Information Technology and Electrical Engineering, 2017, 6 (2), pp.47-59

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