Association of the implementation, use and appropriation of information technologies with decision making in the public sector: An exploration of the case of the mayoralty in Bucaramanga, Colombia

Asociación de la implementación, uso y apropiación de las tecnologías de información con la toma de decisiones en entidades públicas: Una exploración al caso de la alcaldía de Bucaramanga, Colombia

H. Gélvez Díaz and J. Reyes-Rodríguez
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J. Reyes-Rodríguez: UPB - Universidad Pontificia Bolivariana

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Abstract: This investigation explores the association between the implementation, use and appropriation of information technologies in the decision making process in the public sector. The study adopted a quantitative approach with data collected from the application of a questionnaire to 294 employees at the mayoralty of the city of Bucaramanga, Colombia. Results show that understanding information technologies as part of a structured and gradual process can positively influence those who make decisions, facilitating and speeding up their work. The above requires three previous steps: first, to carry out implementations of information technologies in accordance with strategic planning; second, use those implemented technologies in a prolonged way over time; and third, appropriate such technologies to the point where its advantages are taken grasped of in a natural way to obtain effective results in the development of work activities. The practical implications of the influence of information technologies in decision- making in the public sector are to facilitate and expedite the decision-making process of workers who decide, through the implementation of approval channels, the availability and security of information, the historical evidence and the prioritization of resources.

Keywords: Information technologies; Implementation of information technologies; Use of information technologies; Appropriation of information technologies; Decision-making; Public management; Tecnologías de la información; Implementación de tecnologías de la información; Uso de tecnologías de la información; Apropiación de las tecnologías de la información; Toma de decisiones; Administración pública (search for similar items in EconPapers)
Date: 2020
New Economics Papers: this item is included in nep-ict
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Published in Finance, Markets and Valuation, 2020, 6 (2), pp.95-118. ⟨10.46503/RBNP3441⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03149338

DOI: 10.46503/RBNP3441

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