Business analytics for managing performance of microfinance Institutions: A flexible management of the implementation process

Isabelle Piot-Lepetit () and Joseph Nzongang ()
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Isabelle Piot-Lepetit: UMR MoISA - Montpellier Interdisciplinary center on Sustainable Agri-food systems (Social and nutritional sciences) - Cirad - Centre de Coopération Internationale en Recherche Agronomique pour le Développement - IRD - Institut de Recherche pour le Développement - CIHEAM-IAMM - Centre International de Hautes Etudes Agronomiques Méditerranéennes - Institut Agronomique Méditerranéen de Montpellier - CIHEAM - Centre International de Hautes Études Agronomiques Méditerranéennes - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement - Institut Agro - Montpellier SupAgro - Institut Agro - Institut national d'enseignement supérieur pour l'agriculture, l'alimentation et l'environnement
Joseph Nzongang: Université de Dschang, Université de Dschang

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Abstract: Microfinance institutions are social enterprises that focus on the provision of financial services to poor populations excluded from the conventional banking system. These organizations face a double-bottom line, dealing simultaneously with a financial and social objective. The challenge of putting it into action is great, especially when there is a need to involve all stakeholders and to replicate the experience to new communities. One way to sustain both financial performance and social impacts is to develop a business analytics solution aiming at measuring and expanding social impacts in a financially sustainable way. This paper describes main elements to be considered, in particular the organizational context, the development process, and implementation issues that would facilitate or impede the deployment of a business analytics initiative in practice. Finally, two main components of the implementation process are specifically pointed out: a behavioral fit of the business analytics solution to the cultural context of the organization, and the country where it is deployed, and a flexible commitment in the management of the business analytics initiative implementation.

Keywords: business analytics; decision-making; efficiency measurement; financial performance; social impact; data envelopment analysis; developing countries; microfinance; social enterprises (search for similar items in EconPapers)
Date: 2021
New Economics Papers: this item is included in nep-mfd and nep-ppm
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Published in Sustainability, 2021, 13 (9), pp.1-22. ⟨10.3390/su13094882⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03209188

DOI: 10.3390/su13094882

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