Appropriation des dirigeants de la Responsabilité Sociale vers l'inclusion financière: Cas des Institutions de microfinance au Bénin

Zinsou Nakou () and Serge Francis Simen Nana
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Zinsou Nakou: LAED - Laboratoire de recherche Entreprise et Developpement - ESP - École Supérieure Polytechnique de Dakar - UCAD - Université Cheikh Anta Diop de Dakar [Sénégal]
Serge Francis Simen Nana: ESP - École Supérieure Polytechnique de Dakar - UCAD - Université Cheikh Anta Diop de Dakar [Sénégal]

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Abstract: This paper aims to understand the factors that may explain social responsibility for financial inclusion in Benin's microfinance institutions (MFIs). To achieve this goal, we conducted a comprehensive qualitative study based on semi-structured individual interviews with the managers of 10 MFIs whose data were presented and processed according to thematic content analysis. Our results showed that the leaders of MFIs are aware of CSR, are aware of its existence and seize a symmetrical link between CSR and financial inclusion, and that this link is part of the coordination of behaviors, as well as in the convergence values of the different stakeholders of the institution. Because internal CSR management is seen not as a managerial and organizational constraint that consumes costs and time, but rather as an activity that allows the institution to generate direct and, above all, indirect benefits. Our results suggest that it may not be enough for MFIs to simply engage in CSR. Rather, CSR, perceived as coherent, can inspire positive attitudes and behaviors among leaders.

Keywords: financial inclusion; social inclusion; microfinance institution; leader; CSR; RSE; inclusion financière; inclusion sociale; institution de microfinance; dirigeant (search for similar items in EconPapers)
Date: 2020-03-12
New Economics Papers: this item is included in nep-fle, nep-isf and nep-mfd
Note: View the original document on HAL open archive server: https://hal.science/hal-03318798
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Published in 3ème Edition des Conférences Internationales du management et 9ème édition de l'Africa Business Conference de l'ABENS "Innovation & Management"anagement, Africa Business and Entrepreneurship Research Society; Virginia Commonwealth University Center for International Business Advancement, Mar 2020, Marrakech, Maroc

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