Évolution de l’hôtellerie française et de l’enseignement des techniques hôtelières de1918 à 2018

Yves Cinotti ()
Additional contact information
Yves Cinotti: ESPE Toulouse - École supérieure du professorat et de l'éducation - Toulouse Midi-Pyrénées - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse

Post-Print from HAL

Abstract: Since 1918, the hotel industry has undergone many upheavals: the sector has become industrialised, and many hotel jobs have disappeared due to changes in customer expectations and the use of information technology. This study shows how, from the end of the Great War until 2018, the teaching of hotel techniques, practiced by the employees of the reception, the lobby and the floors of a hotel, has adapted. The teaching of hospitality was very "technological", with the practical work of reception and room maintenance taking the form of training periods in hotels or in the hotel application school. But since 1980, this teaching addressed the commercial dimension of the professions and the quality approach.

Keywords: hotel history; accommodation; hospitality techniques; hospitality teaching; Enseignement hôtelier; histoire de l'hôtellerie; hébergement; techniques hôtelières (search for similar items in EconPapers)
Date: 2021-03-19
New Economics Papers: this item is included in nep-his and nep-isf
Note: View the original document on HAL open archive server: https://hal.science/hal-03323754
References: View complete reference list from CitEc
Citations:

Published in Journée d'étude "Enseignement hôtelier et économie touristique en France depuis 1918 : traités, pratiques et industrie hôtelière en perspective européenne", Mar 2021, Bordeaux (en ligne), France

Downloads: (external link)
https://hal.science/hal-03323754/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03323754

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().