Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services

Bhaskar Choudhuri, Praveen Ranjan Srivastava, Shivam Gupta, Ajay Kumar () and Surajit Bag
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Bhaskar Choudhuri: IIM-Rohtak - Indian Institute of Management Rohtak
Praveen Ranjan Srivastava: IIM-Rohtak - Indian Institute of Management Rohtak
Shivam Gupta: NEOMA - Neoma Business School
Ajay Kumar: EM - EMLyon Business School
Surajit Bag: UIR - Université Internationale de Rabat

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Abstract: Government of India's ‘Digital India' initiative intends to build robust digital ecosystem that fosters innovation & entrepreneurship enabling better citizen service & citizen empowerment. Digitization in India involves geo-demographic & socio-economic dependency, choice of smart technologies undergoing rapid innovation, strategic roll-out planning & flawless implementation as prerequisite of technology diffusion & benefit realization. This study identifies technical & non-technical determinants of smart digital framework roll out that can accelerate digital diffusion in urban public services in India. This study follows inductive exploratory method, combining grounded theory & text mining for primary data analysis. Study reveals digitization is an ecosystem of private & public enterprises and citizen participation, identifies integrated use analytics & IoT can enable connected smart city, whereas technology cost, digital literacy & sustainable innovation as non-technological determinant towards resilient urban digital infrastructure in India.

Date: 2021-12-01
New Economics Papers: this item is included in nep-ict, nep-knm, nep-pay, nep-ppm and nep-ure
Note: View the original document on HAL open archive server: https://hal.science/hal-03628404v1
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Citations: View citations in EconPapers (2)

Published in Journal of Global Information Management, 2021, 29 (6), 27 p. ⟨10.4018/JGIM.295976⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03628404

DOI: 10.4018/JGIM.295976

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