Supervisor expectations regarding work-related messages: Their differential effects among remote and on-site workers

Nicolas Gillet (), Alexandre J.S. Morin, Stéphanie Austin, Tiphaine Huyghebaert-Zouaghi () and Claude Fernet
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Nicolas Gillet: QualiPsy - Qualité de vie et Santé psychologique [Tours] - UT - Université de Tours, IUF - Institut universitaire de France - M.E.N.E.S.R. - Ministère de l'Education nationale, de l’Enseignement supérieur et de la Recherche
Alexandre J.S. Morin: Concordia University [Montreal]
Stéphanie Austin: UQTR - Université du Québec à Trois-Rivières
Tiphaine Huyghebaert-Zouaghi: C2S - Cognition, Santé, Société - URCA - Université de Reims Champagne-Ardenne - SFR CAP Santé (Champagne-Ardenne Picardie Santé) - URCA - Université de Reims Champagne-Ardenne - MSH-URCA - Maison des Sciences Humaines de Champagne-Ardenne - URCA - Université de Reims Champagne-Ardenne, QualiPsy - Qualité de vie et Santé psychologique [Tours] - UT - Université de Tours
Claude Fernet: UQTR - Université du Québec à Trois-Rivières

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Abstract: Purpose Research suggests that supervisor expectations regarding the need to respond quickly to work-related messages (SE) tend to be positively related to employees' levels of emotional exhaustion. In the present research paper, the authors examine the indirect – through emotional exhaustion – effects of these expectations on employees' levels of family satisfaction, life satisfaction and sleep quality. They also explore whether and how these associations differ between employees working on-site ( n = 158) or remotely ( n = 284). Design/methodology/approach A total of 442 employees completed an online survey that covered measures on SE, emotional exhaustion, family and life satisfaction and sleep quality. Findings As hypothesized, the results of the study revealed that the indirect effects of SE on family satisfaction, life satisfaction and sleep quality were significantly mediated by emotional exhaustion. Finally, the relations between SE and the mediator (emotional exhaustion) were stronger among employees working on-site than among employees working remotely. Practical implications SE prevention could be encouraged to decrease employees' emotional exhaustion, in turn increasing their sleep quality, family satisfaction and life satisfaction. Originality/value These results revealed that working remotely helped buffer the undesirable effects of SE on emotional exhaustion.

Keywords: Supervisor pressure; communication technologies; burnout; satisfaction; sleep; mediation; moderation; remote working (search for similar items in EconPapers)
Date: 2022
New Economics Papers: this item is included in nep-ict
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Published in Leadership and Organization Development Journal, 2022, 43 (3), pp.501-514. ⟨10.1108/LODJ-01-2022-0030⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03650442

DOI: 10.1108/LODJ-01-2022-0030

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